1. Introduction & Acceptance of Terms
Welcome to SpotClear Cleaning. By booking, accessing, or utilizing our commercial, residential, end of lease, or specialist cleaning services across Melbourne, Victoria, you confirm that you have read, understood, and agreed to be legally bound by these Terms & Conditions. If you are accepting these terms on behalf of a corporate entity, business, or facility management organization, you represent and warrant that you possess full legal authority to bind that entity.
2. Description of Services
SpotClear Cleaning provides professional cleaning and facility maintenance solutions, including commercial office cleaning, medical facility sanitation, industrial cleaning, end of lease cleaning, carpet steam cleaning, window washing, and tile restoration. Service specifications, inclusions, frequency, and scope of work are detailed in the specific service agreement or formal quote confirmed prior to service execution. Any additional tasks requested outside the agreed scope may incur separate charges.
3. Booking & Cancellation Policy
All service bookings must be confirmed electronically or verbally with authorized SpotClear Cleaning management. To adjust, reschedule, or cancel a scheduled cleaning appointment, clients must provide at least 24 hours notice prior to the scheduled start time. Cancellations or rescheduling requests made with less than 24 hours notice may incur a cancellation fee of up to 50{88192e903935a657bbf40c37cfa8ad68c691119d8bdbfb5cbc55f12734cf3f45} of the total service quote to cover staff dispatch and scheduling costs.
4. Pricing & Payment Terms
Service pricing is provided via formal written quotes based on property square footage, layout requirements, and agreed scope of work. Unless otherwise specified in a commercial service contract, all invoices are due within 7 days of invoice issuance. SpotClear Cleaning reserves the right to charge late payment administration fees on overdue balances exceeding 14 days.
5. Satisfaction Guarantee & Reclean Policy
We take pride in delivering superior hygiene standards. Under our 100{88192e903935a657bbf40c37cfa8ad68c691119d8bdbfb5cbc55f12734cf3f45} Satisfaction Guarantee, if any aspect of the agreed cleaning checklist is not completed to your satisfaction, clients must notify SpotClear Cleaning within 48 hours of service completion. We will return to re-clean the disputed area at zero additional cost.
6. Liability & Public Insurance
SpotClear Cleaning maintains current $20M Public & Products Liability Insurance and WorkCover insurance for all technicians. SpotClear Cleaning accepts responsibility for direct physical damage caused by our gross negligence during service delivery. Liability is strictly capped at the repair cost or insurance coverage limit. We are not liable for pre-existing wear and tear, delicate or improperly secured items, or indirect consequential damages.
7. Customer Responsibilities
To ensure safe, secure, and efficient service execution, clients agree to provide secure site access (keys, keycards, alarm codes, or unlocked entry) at the scheduled appointment time, ensure working electricity and running hot/cold water are available on site, secure all domestic pets away from cleaning areas, and safeguard cash, jewelry, confidential legal records, and high-value fragile items prior to technician arrival.
8. Contact Information
For questions, formal legal notices, or account enquiries regarding these Terms & Conditions, please contact us at 0431 863 610 or email spotclearcleaningservices@gmail.com.