1. Introduction
SpotClear Cleaning is committed to protecting the privacy of our clients, staff, and website visitors. This policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. Information We Collect
We collect personal and business information necessary to deliver commercial, medical, and corporate cleaning services across Melbourne. Information collected includes:
- Contact details: name, corporate email, phone number, physical property address.
- Facility details: square footage, layout plans, security access codes, alarm instructions.
- Billing info: payment details, ABN for business clients.
- Website data: IP address, browser type, analytics cookies collected during website visits.
3. How We Use Your Information
We use your information exclusively to prepare accurate cleaning estimates, coordinate staff dispatch, perform quality inspections, process payments, and fulfill contractual agreements. We do NOT sell, trade, or rent client information to external third parties.
4. How We Store & Protect Your Data
Client records, keycard access protocols, and security details are stored within encrypted cloud servers. Access is restricted strictly to vetted management personnel and police-checked cleaners assigned to your site.
5. Third-Party Sharing
Information may be disclosed to third-party technology providers (such as payment processors, hosting, or scheduling tools) strictly to enable service execution. All providers adhere to equivalent Australian Privacy Principles (APPs).
6. Cookies & Analytics
Our website utilizes standard Google Analytics cookies to measure traffic patterns and optimize website user experience. You can manage or disable cookie preferences through your browser settings.
7. Your Rights
Under the Privacy Act 1988 (Cth), you have the right to request access to your personal information, request corrections, or request data erasure upon contract termination. We respond to all requests within 30 days.
8. Contact Us
For any questions, concerns, or formal privacy requests, please contact our Privacy Officer:
SpotClear Cleaning
Phone: 0431 863 610
Email: spotclearcleaningservices@gmail.com
Location: Melbourne, Victoria, Australia